EMD Serono, USA
Merck KGaA, Darmstadt, Germany
Merck KGaA, Darmstadt, Germany


US Headquarters

EMD Serono, Inc.
One Technology Place
Rockland, MA 02370

Tel: 800-283-8088

Media Relations

Tel: 781-681-2340

US Product Surveillance Adverse Event Reporting

Tel: 1-800-283-8088 extension 5563
Fax: 781-681-2961 (during normal business hours)

EMD Serono Research & Development Institute

45 A Middlesex Turnpike
Billerica, MA 01821-3936

Tel: 978-294-1100

Employee Verification

Tel: 800-283-8088, request Payroll

US Quality Assurance Technical/Product Complaint Reporting

Tel: 1-800-283-8088 ext. 2020
Call direct to report an adverse event. Do not submit on this site.

Compliance Helpline

Tel: 877-846-8839

US Medical Information Inquiries

(Healthcare Professionals Only)
Online Form: 

Call direct to report an adverse event or product complaint. Do not submit on this site. 

Tel: 888-275-7376
(8am-5:30pm ET Mon-Fri,
On-call 24/7/365)

Fax: 781-681-2907 (submit request on signed letterhead) 

WebEx: to schedule a WebEx with Medical Information, please call: 888-275-7376
(9 AM to 8 PM ET)